Privacy Policy

Welcome to SafeSteps. We are committed to protecting the privacy and security of our users, especially students and their families. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our school transportation management platform.

By using SafeSteps, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

We collect several types of information for various purposes to provide and improve our service:

Personal Information

• Student names, grades, and school information
• Parent/guardian names, email addresses, and phone numbers
• Driver and supervisor identification and contact details
• School administrator contact information

Location Data

• Real-time GPS coordinates of school buses
• Pickup and drop-off locations for students
• Route information and geofencing data

Usage Data

• Attendance records (check-in/check-out times)
• App usage patterns and preferences
• Device information and IP addresses
• Communication logs between parents, drivers, and administrators

SafeSteps uses the collected data for the following purposes:

• Service Delivery: To provide real-time bus tracking, attendance monitoring, and notifications
• Safety & Security: To ensure student safety through route monitoring and emergency alerts
• Communication: To facilitate messaging between parents, drivers, and schools
• Analytics: To generate reports on attendance, route efficiency, and fleet performance
• Improvement: To analyze usage patterns and improve our platform
• Compliance: To meet legal and regulatory requirements

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

• Within Your School: Data is shared with authorized school administrators, drivers, and supervisors
• Service Providers: With trusted third-party services that help us operate (e.g., cloud hosting, mapping services)
• Legal Requirements: When required by law, court order, or government regulation
• Safety Emergencies: When necessary to protect the safety of students or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

We implement industry-standard security measures to protect your data:

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
• Access Control: Role-based permissions ensure only authorized users can access specific data
• Authentication: Multi-factor authentication options for enhanced account security
• Regular Audits: Periodic security assessments and vulnerability testing
• Data Backups: Regular backups to prevent data loss
• Monitoring: 24/7 system monitoring for suspicious activity

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards.

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request corrections to inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Restriction: Request limitation on how we process your data
• Portability: Request your data in a machine-readable format
• Objection: Object to certain types of data processing
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at privacy@safesteps.com. We will respond within 30 days.

SafeSteps is designed for school transportation management and may process data about children under 13 as part of providing our service to educational institutions.

We comply with the Children's Online Privacy Protection Act (COPPA) and similar regulations:

• We obtain verifiable parental consent through schools before collecting student data
• We collect only the minimum data necessary for service delivery
• We do not use student data for advertising or marketing
• Parents can review, modify, or delete their child's data by contacting their school

If you have questions or concerns about this Privacy Policy, please contact us:

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.